Content Designer
Write report explanations, status messages and product guidance that help customers choose their next step.
Car Check helps people understand a used car’s history. We bring vehicle records together with clear explanations, keeping the source, timing and limits of the information close to each finding.
We care about the whole experience, from the reliability of a lookup to the words that help someone decide what to ask next.
The opportunity
We are looking for a Content Designer to make Car Check easier to understand through the words, structure and explanations inside the product. Buying a used car brings people into contact with terms they may never have needed before. A short label or an unclear next step can change how they interpret a finding.
You will work with design, research and engineering across searches, reports, account flows and supporting guidance. The work includes individual messages, but also the larger questions of what information belongs together, when an explanation should appear and how terminology stays consistent across the journey.
This role is for someone who treats writing as a way to solve a product problem. You will ask what a person needs to understand, explore alternatives and check whether the resulting experience helps. Good content should make the next step clearer without making the evidence sound more certain than it is.
What you’ll work on
- Design content across complete journeys. Connect headings, labels, explanations and actions so that the wording supports the task from its first step through completion or recovery.
- Explain findings with care. Work with vehicle research to turn technical records into plain language while preserving the distinctions between clear, unavailable, incomplete and concerning information.
- Write useful system states. Make validation, loading and error messages specific enough to explain what happened and what a person can do next.
- Develop consistent terminology. Maintain a practical glossary and reusable content patterns so that the same concept does not acquire a different meaning on every screen.
- Use evidence to improve the words. Learn from customer questions, research sessions and product behaviour, and turn recurring misunderstandings into focused content changes.
- Review content in context. Work with engineers on the implemented experience, checking truncation, small screens, accessibility and the relationship between a message and its surrounding controls.
What you’ll bring
- You have written or designed content for digital products or services, and can explain the user need and constraints behind a piece of work.
- You can simplify complex information without stripping away a qualification that changes its meaning or promising an outcome the product cannot guarantee.
- You understand content hierarchy, interface patterns and accessible language, and are comfortable thinking beyond an isolated sentence or screen.
- You collaborate well with designers, engineers and subject specialists, asking questions early and making your reasoning easy to discuss.
- You can edit your own work, maintain consistency across a body of content and use feedback to make a specific improvement rather than just a stylistic change.
Useful, but not required
- Experience explaining financial, automotive, technical or other information that people use to make a consequential purchase.
- Work on terminology systems, content patterns or guidance that had to remain consistent across several product surfaces.
- Experience with usability research, accessibility reviews or evaluating whether people understood a message as intended.
Your first few months
- Review a complete buyer journey and identify the terminology or messages most likely to cause confusion.
- Work through one content problem with research and design, then help implement the improved wording and structure.
- Document a small set of useful content patterns that the team can apply consistently to the next piece of work.
How we work
Start with the buyer, follow the evidence and make the complex clear. We value thoughtful questions, shared learning and care in the details of what we build.
We work in focused pieces, make important decisions easy to follow and bring questions into the open while there is still time to act on them. You will have room to shape the work, with the responsibility to explain your choices, ask for help and follow through on the result.
Apply for this role
Share a writing or content design example with context. Explain the original problem, the wording or structure you changed and the evidence that guided your decision. Before and after examples are welcome.