Refund Policy

We assess the purchase and the issue, then provide the appropriate remedy, which may include delivering the report, correcting the problem or issuing a refund.

A correctly reported concern about a car is not, by itself, a fault in the report. Coverage and missing information must be considered in context.

This policy adds a clear route to support and does not restrict mandatory consumer rights.

Car Check is operated by RELOAD TECHNOLOGIES - FZCO. Our registered address is Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Email hello@carcheck.app with the purchase reference and a short explanation. Refund requests are reviewed by our team; opening an email link does not submit or approve a refund.

If you see a charge you believe relates to Car Check, check the merchant name and contact us with a transaction reference, without sending full payment details.

For a paid purchase, the appropriate remedy depends on what was promised, what was supplied and the problem encountered.

A report was not delivered

We check the order and attempt to provide access to the purchased report. If we cannot supply it, a refund for the undelivered purchase is appropriate.

A payment was duplicated

We verify whether the same purchase was charged more than once and refund any duplicate charge. Separate intentional purchases are assessed according to their own details.

An unresolved technical fault

If a fault prevents access to or use of the purchased report, we investigate and attempt an appropriate correction. If the promised service cannot be provided, we assess a refund or other remedy required by law.

A materially incorrect report

Tell us which finding you dispute and the supporting evidence. We investigate the record and its source, then consider correction and any further remedy that applies. The existence of a source limitation does not remove statutory rights.

A report may identify finance, theft, write off or other history that changes your decision about the car. Finding an adverse record is part of the purpose of a history check; it does not automatically mean the service was defective.

An unavailable check, a gap in older records or an unrecorded event needs to be assessed against the coverage described when the purchase was made. We will not treat a disclosed limitation as a guarantee of complete records, or use a limitation to dismiss a valid complaint without considering it.

If you entered the wrong registration or changed your mind, explain the circumstances. Any cancellation right or other remedy available under applicable consumer law still applies.

Consumer cancellation and remedy rights depend on the applicable law and the nature of the service or digital content supplied. Nothing in this policy creates a blanket exclusion of refunds for digital products.

Where UK rules apply to digital content supplied during the cancellation period, losing the cancellation right requires the legally required express consent, acknowledgement and confirmation. Simply opening a report or downloading a PDF does not by itself establish that those requirements have been met.

Rights concerning content or services that are faulty, not as described or not supplied are separate from changing your mind. We will assess those rights even where a cancellation right has ended.

Send the request from the email used for the purchase where possible. If you no longer have access to it, say so; we will explain what is needed to verify the purchase.

Your order or report reference and the approximate purchase date.

A short description of the problem and what happened when you tried to access the report.

The resolution you are seeking and any relevant error message.

Only the evidence needed to explain the issue. Do not email card numbers, passwords or sign in links.

We explain the outcome and any further information needed. If a refund is due, it is normally returned through the original payment method unless another method is agreed and lawful. We do not charge an administrative fee for a refund required by law.

The time for a refund to appear can depend on the payment provider and your bank. We follow any applicable legal deadline and provide the relevant refund confirmation when it is available. A request being reviewed is not the same as a refund having been issued.

If you disagree with our response, reply with the information you believe we have missed. This does not prevent you from using a statutory complaint or dispute route.