Terms of Use

Car Check helps you understand vehicle history information. A report is one part of researching a car: it should be considered alongside the vehicle’s documents, an independent inspection and any advice you need before making a decision.

These terms explain what you can expect from the service, how you may use it and what to do if something goes wrong. They do not replace or limit any consumer rights that the law gives you.

Car Check is operated by RELOAD TECHNOLOGIES - FZCO. Our registered address is Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

In these terms, “Car Check”, “we” and “us” mean RELOAD TECHNOLOGIES - FZCO. “You” means the person using https://carcheck.app, its vehicle reports or its account services. If you use Car Check for an organisation, you must have authority to act on its behalf.

Use the service only if you agree to these terms and can lawfully enter into any agreement required for the features you use. You can save a copy of these terms for your records.

Car Check brings UK vehicle history information into a readable report. Depending on the coverage available, a report may include vehicle identity, MOT results, recorded mileage, outstanding finance, theft records, insurance write off history, keeper changes and import or export information.

Coverage varies by vehicle, source and report. A feature described on the website is not a promise that a particular record exists for every vehicle. Check the coverage and status shown in your report, including any information marked as unavailable or not checked.

Before relying on a report, check that the registration and vehicle details match the car you are researching. Compare the vehicle identification number on the car with its documents and investigate any difference. An incorrectly entered registration may return information about a different vehicle.

A clear result means that the records checked did not reveal the relevant issue at the time of the check. It does not confirm that an issue has never existed. A flagged result needs further investigation; unavailable or unchecked information does not count as a clear result.

Records can be delayed, incomplete or incorrect, and a vehicle’s history can change after a report is prepared. A report does not establish legal ownership, roadworthiness, value or mechanical condition, and it cannot reveal every accident, repair or unreported event. We do not inspect the vehicle or act as the buyer, seller, insurer or finance provider.

Use the report as supporting information when making your own assessment. If a record appears wrong, contact us with the report reference and the information you believe needs checking. We can investigate the report and explain any source limitations, but cannot directly change official records held by another organisation.

Use an email address you control and provide accurate information when creating an account or contacting us. Keep access to that email address secure. Sign in links are intended for you and must not be shared. Tell us promptly if you suspect someone has accessed your account without permission.

Private reports are available to their authorised owner. Guest access may depend on a browser session, so clearing cookies, changing devices or allowing the session to expire can affect access. A verified account and a guest session are not interchangeable. We may need to verify ownership before helping with access, transferring an eligible report or closing an account.

Our Privacy Policy explains how we handle personal information, and our Cookie Policy describes the cookies and browser storage used by the service. You can request account closure or exercise applicable privacy rights through the contact details and processes described there. Closing an account does not automatically erase records we must lawfully retain or copies you have downloaded or shared.

Prices are displayed in pounds sterling (GBP). For paid services, the total price, applicable taxes, included checks and any package conditions must be made clear before you commit to a purchase.

For a paid purchase, contact us if a report is not delivered, a payment is duplicated or a technical fault prevents you from using what you bought. We will investigate and provide the remedy required by the circumstances and applicable law. The Refund Policy explains the request process; it does not make all digital purchases nonrefundable or replace your statutory remedies.

Where the law gives you a cancellation right, early delivery of digital content removes that right only if the required express consent, acknowledgement and confirmation have been obtained. Merely opening or downloading a report does not, by itself, meet those requirements. Your rights in relation to faulty or misdescribed content remain separate from a change of mind cancellation.

Use Car Check lawfully and respect other people’s privacy. Do not access another person’s account or private report without permission, bypass security controls, submit malicious content or interfere with the service. Automated access must not overload the service, evade access restrictions or collect information you are not entitled to obtain.

Do not use the service to impersonate someone, harass a person, facilitate fraud or misrepresent a vehicle. If you share a report in connection with a vehicle transaction, keep its dates, sources and limitations intact and remove personal information the recipient does not need. Do not present an edited report as an unchanged Car Check report.

The Car Check name, website, software, design and original explanatory content belong to us or their respective rights holders. You may use your report for your own research or your organisation’s internal research, and share it as described above. This does not transfer ownership of the service or permit resale of our reports, software or databases without permission, except where applicable law allows it.

We will provide the service with reasonable care and skill. Maintenance, network problems and interruptions at other services may affect availability. We do not promise uninterrupted access or that every external source will return a result. These practical limitations do not remove our responsibility to provide what we have agreed to supply.

We may restrict access where reasonably necessary to address a security risk, investigate misuse or comply with the law. Where practical and lawful, we will explain the reason and how you can raise a concern. A restriction does not remove rights relating to an existing paid purchase or give us an automatic right to retain payment for a service we have not provided.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. Any rights you have concerning faulty or misdescribed digital content, poor service or a failure to perform our obligations remain in place.

We may update these terms to reflect changes to the service or legal requirements. The date at the top identifies the current version. We will give appropriate notice of material changes affecting an existing paid service, and an update will not retrospectively remove rights that have already arisen.

If you have a question or complaint, email hello@carcheck.app with a short explanation and any relevant report or purchase reference. Do not include passwords, sign in links or full payment details. We will investigate and explain our response or any further information needed.

Contacting us does not prevent you from using a statutory remedy or bringing a claim. Mandatory consumer protections and any rights to bring proceedings in a court available under the law that applies to you remain unaffected by these terms.