Data Removal

Requests concern information that Car Check holds or controls. We cannot erase or change a record held by DVLA, DVSA, a lender, an insurer or another independent source.

We verify the requester before sharing private records or changing information. Ask only for information relating to you or someone you are authorised to represent.

An account closure request and a correction to one report are different requests. Tell us the outcome you need.

You can ask about personal information associated with your account, reports, support correspondence or a careers enquiry. Depending on applicable law, requests can include access, correction, deletion, restriction, objection or a portable copy of eligible information.

If a report contains an error, identify the specific finding and provide the minimum supporting context. A vehicle registration alone does not prove that every record about that vehicle is personal information relating to you, or that you have authority to request its removal.

You can make a request for your own information. An authorised representative can contact us on your behalf, but we may need evidence of their authority as well as verification of the person the information concerns.

You do not need to buy a report or open an account to raise a privacy concern. We will not disclose another person’s account or report simply because a requester knows a registration, report reference or email address.

Email hello@carcheck.app. If your request concerns an account, use its registered email where possible. If you cannot access that address, tell us so we can explain an alternative verification route.

State whether you want access, correction, removal or another specific outcome.

Include the relevant account email and, if available, a report reference or page URL.

Describe the information concerned and your connection to it.

If you represent someone else, explain that relationship.

Do not attach passports, full payment details, passwords or sign in links in your first message.

We review the scope of the request and verify identity using information proportionate to the risk. If more evidence is necessary, we explain what is needed and how to provide it. Verification is intended to prevent someone else from accessing or removing your information.

We respond within the timeframe required by applicable data protection law. If the law permits an extension or a request needs clarification, we explain the reason and the next step. Where applicable law provides for requests to be handled without a fee, we follow that rule and explain any lawful exception before charging.

Our response describes what was found, what action was taken and any information we must retain or cannot change. An email being opened or sent does not mean a request has been completed.

We can act on information within our control. Removing a Car Check account or report does not alter an official vehicle register, an MOT record, a lender’s agreement, an insurer’s record or a third party website. A disputed source record may require a separate correction request to its owner.

Some information may need to be retained for a legal obligation, an unresolved dispute or another lawful exception. We assess the relevant records and explain the reason; deletion is not automatically refused because some information must be retained.

We cannot remotely erase a report you downloaded, or copies that you independently shared. A backup copy, where one exists, may also follow its provider’s retention and deletion cycle rather than disappear at the same moment as an active record. We will explain any material limitation relevant to your request.

Use the Remove Account page if your intention is to end account access and request removal of the associated information. A request to correct one finding does not automatically close your account or remove unrelated reports.

Car Check is operated by RELOAD TECHNOLOGIES - FZCO. Our registered address is Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

You can contact us at hello@carcheck.app. If you disagree with the response, reply with the information you believe has been missed. You may also contact the relevant data protection authority where applicable law gives you that right.