Remove Account

Send the request to hello@carcheck.app from the email registered to your Car Check account.

Download any reports you want to keep before requesting closure. Account closure removes access to the account’s saved report library.

A closure request is handled by the team. The link on this page prepares an email; it does not immediately delete an account.

Review your saved reports and download any copies you need. Once the account has been closed and its associated records removed, access to those reports may not be recoverable. Downloaded copies remain on your own device.

If you only want to sign out on a shared device, use the account’s sign out action. If you want to correct a record or remove one item, use the Data Removal process and specify that narrower request.

Email hello@carcheck.app with the subject “Car Check: Account closure request”. Confirm that you want the account closed and that you understand you will lose access to its saved report library.

You do not have to give a reason for leaving. If you cannot access the registered email address, say so and include enough context for us to identify the account. We will explain what is needed to verify ownership. Never send us a password or a sign in link.

We check that the request comes from the account holder or an authorised representative before closing an account or disclosing private information. If we need additional verification or clarification, we contact you using an appropriate account contact route.

Sending a request does not instantly disable the account. We confirm the scope and process it once the required verification is complete. Reply promptly if you sent the request in error; an already completed deletion may not be reversible.

The request covers ending account access and reviewing the account profile, saved reports and associated personal information for deletion. Tell us if you also want unrelated support correspondence or a careers enquiry included.

We explain any records that must be retained under an applicable legal requirement or other lawful exception. These may include information necessary for an unresolved dispute or to document the request itself. A retention exception is assessed for the relevant record, rather than applied to the entire account without explanation.

Account closure does not erase official or third party vehicle records, remove files from your device or issue a refund automatically. If you have a purchase issue, raise it separately so that it can be resolved under the Refund Policy.

We confirm when the account closure has been completed and explain any material retention exception. Requests that also exercise a statutory erasure right are handled within the timeframe required by applicable law, including any permitted extension that we explain to you.

If you have not received a confirmation or need to change the scope, reply to the same email conversation. A new account created later does not automatically restore previously removed reports.

Car Check is operated by RELOAD TECHNOLOGIES - FZCO. Our registered address is Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

You can contact us at hello@carcheck.app. If you want to understand the effect on a particular report before making the request, ask us first and include its reference. We can discuss private details only after verifying your authority to access them.