Contacting support

Use Contact to choose product support, billing, privacy or security. Name the issue and the outcome you need so it can reach the appropriate route. A vehicle-record query and a personal-data request may need different handling.

Include the affected page, report or purchase reference, approximate time and exact message shown. Explain what you expected and what happened. Remove passwords, reset links and unrelated personal information from screenshots.

1. Explain the issue in a few sentences.
2. Include the relevant reference and approximate time.
3. Add a screenshot or supporting source if useful.
4. Remove unrelated personal information and any secret links.

For a disputed entry, name the check and supply a relevant source or document for the same vehicle and period. Car Check can review its result; the organisation responsible for an underlying record may need to correct that source.