Payments and checkout
Resolve checkout errors and missing report access.
Review checkout
Confirm the vehicle, enter your email and review the £19 report total before paying in the secure form. No password or email verification is required before payment. A verified account with an available credit can choose Use 1 report credit instead.
Report access
After payment is confirmed by the server, Your reports opens directly. A preparing report updates in the same list when ready. If payment confirmation is delayed or a card is declined, follow the message on the payment step and check your report list before attempting another purchase.
A checkout problem
Contact support with the vehicle, approximate time, exact error and purchase or report reference. Explain whether you were charged and whether the report opens. Do not send payment-card numbers, passwords or secret links.