Missing information
Find out why data is missing and how to report a problem.
Why records can be missing
A vehicle may have no returned entry for a period, a source may be unavailable or a record may fall outside the selected report’s coverage. Name the specific missing check or event before assuming why it is absent.
Read the status
Read the affected check’s explanation. Unavailable means insufficient information and not checked means the check was not completed. Neither is equivalent to a clear response.
Report a problem
Contact support with the report reference, affected section, expected record and a relevant supporting source. Confirm that the evidence refers to the same car and date. The original source owner may need to correct an underlying record even when Car Check investigates the display.