Refund requests
Prepare a refund request under the published policy.
Raise a request
Read the Refund Policy and contact the listed support route with your purchase reference and the problem. Explain whether the report was delivered, inaccessible or associated with a duplicate charge.
Helpful details
Include the affected vehicle, purchase time and relevant references. For a duplicate-charge concern, identify the transactions without sending full card details. Describe any troubleshooting already completed so the team can investigate efficiently.
Reviewing your request
The team reviews the request under the Refund Policy. Sending a message or opening a contact link does not mean a refund has been approved. Keep the response that confirms the decision and any next step.